What is the delivery time of order?
Delivery time is within 2-5 working days. Your order will be delivered on or before the estimated delivery dates. You may also track order through the order history or You may also track your order through our logistics partners website using details or airway/shipping bill number once the product is shipped.
Exchanges at Mashriki are catered in following situations:
- If you want to change size of stitched article.
- If article bought is defective
- If there’s a missing piece in your order.
- If the order received is incorrect.
Articles bought from Mashriki can be exchanged within 12 days of receiving it from our Online Store not from any Retailer.
- It is unused
- It still has the label and tag in their original state.
- Mashriki is not responsible for bleeding, damage of print, or fading of colors due to washing as care instructions are already attached with every order.
PROCEDURE FOR EXCHANGE
Mashriki offers a refund policy only if the product received is defective and if you wish to exchange or request refund contact us within 12 days, you can contact our customer service center at following numbers
+92 301 3089962
+92 301 6299994
You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information.